FRENSHAM POND HOTEL AND SPA HOTEL PRIVACY POLICY
This Privacy Policy covers the collection, use, and disclosure of information that may be collected when you visit the Site and when you purchase or otherwise procure goods or services from us through the Site. Frensham Pond Hotel and Spa and all related companies are referred to as “us” or “we” and the website user and/or guest are referred to as “you,” “your,” or “user”. The practices described in this Privacy Policy are not applied to protected health information associated with Frensham Pond Hotel and Spa. or its website. Take a moment to carefully read the following to learn more about our information practices, including what type of information is gathered, how the information is used, for what purposes, to whom we disclose the information, and how we safeguard your personal information.
Your use of the Site is subject to your agreement to this privacy policy. If you do not agree to the terms of this privacy policy or the Site Terms-of-Service, or do not want us to collect the information generally described herein, then please do not use the Site or otherwise provide it to us. This Site provides users with access to a wide variety of information including, but not limited to, amenities, services, reservations, special offers, area and resort information, communication tools and the like. We collect your personal information to personalize your experience on the Site and at the Hotels with your information helping us better to respond to your individual needs. Further, we are able to improve customer service by using your information more effectively to respond to your requests and support needs. Finally, on occasion, we use your information to administer contests, promotions, surveys and/or other website features. You can unsubscribe from any of our email programs by visiting the unsubscribe page or by following the instructions in relation to opting out of future emails in any email you receive from us
Information We Collect and How the Information May Be Used
The Site may collect two types of information: (1) personal information you knowingly choose to disclose, and (2) website use information collected in aggregate.
Information you choose to disclose
Personal information is information that is personally identifiable (also known as “personally identifying information” or “PII”) to you such as your name, email address, telephone number, credit card information and possibly other information as defined by applicable law. We only gather personal information when it is voluntarily submitted by you. You are not required to disclose any personal information to visit this Site, however you may be required to disclose certain personal information before accessing or using certain features or areas of the Site. Likewise, at times we also collect personal information from you through your interactions at the Hotels and in order to engage in certain activities at the Hotels you may also be required to provide certain personal information.
The personal information you provide to us may be used to send you information and updates pertaining to your reservations, to provide services and/or products you request from us, to send post cards and to make reservations. We may also send you news, updates, related product or service information, promotions, etc. enabling us to give you convenient access to products and services that may be of interest to you. You can unsubscribe from any of our email programs by visiting the unsubscribe page, unsubscribe button, or by following the instructions in relation to opting out of future emails in any email you receive from us
To the extent that our processing of your personal information is based on your consent, you may withdraw your consent at any time by closing your account. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your personal information. If you withdraw your consent to our processing of personal information, then in some cases we may not be able to provide you services.
We do not sell your personal information to third-parties (e.g. email list makers and the like); however, your personal information may be shared with our corporate partners. We also reserve the right to disclose your personal information for any reason if we believe that it is reasonable to do so and if your rights and freedoms do not outweigh our legitimate interests. By way of example, such sharing may include credit agencies, collection agencies, merchant database agencies, law enforcement, for litigation purposes or to satisfy laws or regulations and/or governmental or legal requests for such information. We may also disclose personal information that is necessary to identify, contact, or bring legal action against someone who may be violating our legal rights, policies and/or procedures. Finally we may also disclose information about you if we determine that for national security or other issues of public importance, disclosure is necessary. When your personal information is shared with others, it becomes subject to their privacy policies.
As indicated above, we may share your information with our corporate partners with whom we have a strategic relationship or that perform work for us to provide products and services to you on our behalf or through our website. These companies may help us process information, process credit/payment information, fulfil customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. Without such information being made available, it would be difficult for you to purchase products or services, have products delivered to you, receive the services requested, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on our Site or at the Hotels.
Information We Collect Through Automatic Data Collection Technologies
Also as indicated above, when you visit this Site we may automatically collect website use information about your visit. Website use information includes information such as the date and time of your visit, the pages you visited, the address of the website you came from when you came to visit this Site and the like. Generally, such automatically collected information is used to improve the functionality of the Site and its ability optimally to convey information to Site visitors.
Marketing Communications
Our intention is that you should only receive email communications that will be useful to you and that you want to receive, so we provide you the ability to define and modify your mailing preferences online at any time including unsubscribing from all marketing communications, offers and promotions and research surveys. You can unsubscribe from any of our email programs by visiting the unsubscribe page or by following the instructions in relation to opting out of future emails in any email you receive from us.
Do Not Track Technology
Currently, in order to maintain certain functionality of the Site, the Site does not comply with “do not track” browser settings and we do not modify what information we collect or how we use that information based upon whether such signal is broadcast or received. As stated in this policy here and in other places, if this is not acceptable to you, then please do not use this Site.